FAQs
Frequently-Asked Questions
Q: Can you put an item on hold for me?
A: Yes! In order to put any Curio Treasure on hold, you are required to purchase it in full or open a layaway plan and administer the down payment. Your payment will serve as a secure guarantee that your item will no longer be available for another client to purchase. Once you’ve completed your purchase, you can send us a holding request via email.
Q: Can you do ring resizes?
A: Yes, The Curio does offer resize options for our rings at a standard fee of $95. This fee may change due to the complexity of the ring design. If you are sure that your ring is suitable for resizing, type “resize” into the search bar on our website, add it into your cart along with your ring, and write your desired size in the “Special Instructions” section of your cart. Keep in mind that it can take up to 30 days after the purchase to receive your resized item. Please visit our Resizes and Alterations Policy for more details.
Q: Do you provide paperwork for purchased jewelry?
A: Sometimes -- it depends on the piece! For our higher-priced items, we may include a report from the Gemological Institute of America, or the Gemological Appraisal Laboratory -- a copy of the original reports are shipped with your item. However, for most of our items, in the mid and lower price range, we only provide in-house assessment paperwork upon request. Such paperwork includes a basic item description, condition, and measurement info, as well as an estimated value for insurance purposes.
Q: Do you offer payment plans?
A: Yes, The Curio does offer payment plans as an alternative to paying for an item in full all at once! We offer Partial.ly, Shop Pay, and Afterpay. On ea h product page, you will notice a “Partial.ly” button, “Shop Pay” button, and an “Afterpay” button -- click any of these buttons to view and open a layaway plan.
Q: How does shipping work?
A: We offer 100% FREE SHIPPING, all around the world. Within the USA, the standard is via USPS Priority Mail, with tracking, signature confirmation, and insurance. For international shipments, the standard is DHL, with tracking, signature confirmation, and insurance. Please note that you (the client) are responsible for any taxes and duties that accrue for international orders. At this time, we do NOT offer pick-up services -- sorry!
Q: When will you ship my item(s)?
A: Each order is shipped within 5-10 business days. Ring resizes and custom jewelry alterations can delay this shipping up to 30 days, while the alteration is completed by our wonderful bench jeweler.
Q: Do you offer in-person appointments to shop jewelry?
A: For the time being, in our efforts to maintain social distancing, we are unfortunately not taking in-person appointments for clients to shop with us. Instead, we are happy to provide a private, online concierge service for you -- just ask!